If the robe is not right for your dog, you can return it within 30 days of delivery for a full refund. This is in addition to your statutory rights.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to send the item back. We give you 30 days instead, which is longer than the law requires.
Condition
Please return the robe unwashed and in a condition that allows us to resell it, with any tags still attached. You are welcome to try it on your dog to check the fit. If the robe has been used on a wet or muddy dog, washed, or damaged beyond what is needed to check the fit, we may reduce your refund to reflect the loss in value.
How to return something
Get in touch through our contact page before sending anything back and we will give you the return address and confirm the next steps.
Return postage
You pay the cost of return postage on a change of mind or a sizing exchange. If the item is faulty, damaged in transit, or not what you ordered, we pay the return postage and you are entitled to a repair, replacement or refund. Please keep proof of postage until your refund has cleared.
Refunds
We refund to your original payment method within 14 days of receiving the item back, or within 14 days of you providing proof of postage, whichever is sooner. Your bank may take a few additional working days to show the money in your account.
Faulty items
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If your robe develops a fault, contact us with a photograph and your order number and we will put it right.